IT Administration / Support

Minimize downtime without taking valuable time away from your internal IT team. Our comprehensive support services allow you to get the most out of your IT/security products while being supported by our experienced experts. As a Networking Results customer you have access to a web-based portal, phone and e-mail to file trouble tickets and check case status. You can choose from three annual support programs, are assigned a dedicated account manager and can customize your support SLA to match your exact needs.

IT Administration Chart

Enterprise Premium with Custom SLA

  • Daily monitoring of serviced equipment.
  • Priority escalation services if problem determination cannot be assigned.
  • Direct phone and email access to technical specialists for problem resolution, troubleshooting and bug reporting 24 hours a day, 7 days a week.
  • Up to 6 designated contacts from your organization may request Enterprise Premium services.
  • All critical problems will be prioritized for timely resolution and closure.
  • Enterprise Premium Support must be purchased and registered for each product serviced.
  • Monthly progress reports and incident resolution.

Premium

  • Weekly maintenance of serviced products.
  • Direct phone and email access to technical specialists for problem resolution, troubleshooting and bug reporting 12 hours a day, 6 days a week.
  • Next business day, emergency dispatch services for Level 1 Severity problems in which problem determination cannot be assigned through the regular Technical Support channels.
  • A guarantee that issue will be assigned to agent within 4 hours of receipt.
  • All critical problems will be prioritized for timely resolution and closure.
  • Premium Support must be purchased and registered for each product.
  • Monthly progress reports and incident resolution.

Standard

  • Daily monitoring on serviced products
  • Direct phone and email access to technical specialists for post-installation problem resolutions, troubleshooting and bug reporting on normal business days, Monday through Friday , during 8am to 5pm central standard time.
  • All critical problems will be prioritized for timely resolution and closure.
  • Standard Support must be purchased and registered for each product.